"There is a big difference between a satisfied customer and a loyal customer. Never settle for 'satisfied'." Shep Hyken
Our Happy Customers
"My order arrived yesterday, which was a lot faster than I expected since it was coming from Italy. The packaging was well done and nothing was damaged in transit. The olive wood bowls are beautiful! Just magnificent! I admire both the beauty of the wood and the craftsmanship required to make them. My experience with your company has been very good, especially since I was a little nervous about buying goods from overseas - a lot can go wrong, but it did not. In fact, everything went very well indeed. "
Ashley C. (USA)
"From start to finish; the process of finding, communicating with, ordering, paying & receiving our order, could not have been a more simple & stress free experience. I would definitely, without hesitation, make use of the services of Italy Gifts Direct again. I’m a fan!"
Peta-Ann S. (Corporate Gift Customer)
"I have received my Vintage leather woven handbag in record time. What a service, brilliant. The bag is deliciously gorgeous - just what I needed. Thank you."
Victoria L. (UK)
"I am a big fan of Italian coffee, and was searching for a particular set of cups to serve it. I tried many sites, even the manufacturer of the cups, and wasn't able to purchase them. Polly at the Italian Shop responded quickly. They were able to find the set, and ship it to me across the globe in a manner of less than a week. I received a well packaged set of 6 cups and saucers in excellent condition. I was also surprised at how affordable they were. Italy Gifts Direct came through for me and they will for you too!"
Jim V. (USA)
"I love my bag. The quality of the leather is superior and the bag is very well made. It's just beautiful! Also, this company is very easy to deal with. I mistakenly ordered the wrong bag and they made the return and replacement a very smooth process. Wonderful company and products - I highly recommend!"
Lisa C. (USA)
"I have just received the goods I ordered from Italy Gifts Direct. I am absolutely delighted with the olive wood cheese boards made specially after I put in my order and with the beautiful olive wood beads too. The ceramics are so pretty as well. Everything came wrapped up very carefully and the delivery service was perfect with the goods arriving much quicker than I expected. Polly's customer care is second to none - she was able to speak to the craft artists about some special requests I had and everything was arranged swiftly and efficiently. Polly kept me very well informed about each step.
I would certainly recommend Italy Gifts Direct to others and hope to use their services myself again before too long. Very many thanks."
Nancy B. (Scotland)
"The Italian shop is a wonderful place to shop. The quality of the merchandise is superb. The customer service is stellar. If you need help in choosing a gift they can guide you to the perfect choice. Shipping is fast. We were thrilled with the merchandise and personalized customer care. They are definitely rated five star!"
Deborah T. W. (USA)
"Finding Italy Gifts Direct was the happiest of accidents! I come from a very large, and very proud, Italian-American family and I was in need of a last minute Christmas gift for a family member. After a quick search, I found Italy Gifts Direct and all the wonderful Italian artisan-crafted goods featured on their website, and I knew right then and there that I would be purchasing something from the shop. Instead of Christmas, I ordered a gorgeous cheeseboard for my Uncle's birthday. Polly, who handles their customer service, was nothing short of amazing in helping me pick out the perfect gift and keeping me informed along the process (she even took pictures of my board before it shipped!). The board arrived early, which was fantastic because the party ended up happening sooner than expected, and was beyond everyone's hopes and expectations. My Uncle is over the moon in love with the quality of the olive wood (he's a carpenter, himself), and the mouse/knife holder is a cute touch that everyone gets a kick out of. Italy Gifts Direct should be on everyone's short list of gift options. The only downside has been the envy that the board has caused, because now I need to order something for my mother, my sisters, my Aunt... Good thing the options are reasonably priced! "
Alex M. (USA)
"Ordering two Christmas gifts from Italy Gifts Direct this past season has been one of the nicest experiences I have had for years. From the first moment I discovered the website I could see that this was something special. And when the gorgeous, hand-carved bowls arrived here in the USA, in time for Christmas (just as promised!), I was more than right! Two lovely and quite different pieces, carved especially for my order, beautifully made, beautifully finished, packed to withstand the bomb, and with thorough instructions on their care. Needless to say, the recipients are thrilled! In this era of slipshod merchandise - plastic, fiberboard, or otherwise - these beautiful bowls will live forever, just as beautiful as they are now. Polly was marvellous at keeping me informed of their progress, and handled all of the import paperwork as well. Wonderful!"
Jennifer W. (USA)
"We have bought several products from Italy Gifts Direct and have always been thrilled with the quality of the items. The prices are also excellent and delivery is always prompt. A great company to deal with. Thank you for making such wonderful gems from Italy available. You'll be hearing from us again soon!"
Malene & Liam N. (New Zealand)
"I found Italy Gifts Direct quite by chance browsing one day on the Understanding Italy website (which is fabulous, by the way, and well worth a read for anyone interested in all things Italian). I was immediately hooked, particularly with the range and quality of the leather handbags and briefcases. Polly was extremely helpful in giving more information on the product I was interested in and always came back straight away with a friendly response. I am sure this is not the only time I will buy from Italy Gifts Direct and I would have no hesitation in recommending them."
Gail C. (UK)